Healing Season Wholesale Terms & Policies

Thank you for your interest in becoming a Healing Season stockist. We are proud to partner with businesses that share our passion for high-quality, handmade Australian products.

Our goal is to build long-term relationships with our stockists by providing exceptional products, reliable service, and ongoing support.

This page outlines our wholesale ordering process, payment terms, shipping information and policies. Our goal is to make partnering with Healing Season as simple and enjoyable as possible.

Minimum Order Requirements

• Opening Order: Minimum $150 (excluding shipping).

• Repeat Orders: Minimum $100 (excluding shipping).

There are no minimum quantities per product, allowing you to create an order that best suits your customers.

Ordering

Approved stockists can place wholesale orders online through our wholesale portal at any time.

Orders are subject to product availability. If an item is temporarily unavailable, we will contact you to discuss suitable alternatives or expected restock dates.

Payment

All wholesale orders are payable at the time of ordering unless alternative payment terms have been agreed to in writing.

Accepted payment methods are those available through our online checkout.

Shipping & Local Delivery

Wholesale orders are shipped Australia-wide using our preferred shipping partners.

Shipping charges are calculated at checkout based on the size and destination of your order.

We are pleased to offer complimentary local delivery to approved stockists within the greater Launceston area where practical. Delivery days and times will be arranged directly with you.

If you are unsure whether your business qualifies for local delivery, please contact us before placing your order.

Order Fulfilment

We aim to dispatch wholesale orders within 2–3 business days.

During busy periods or where products are being freshly made, dispatch times may be slightly longer. If this occurs, we will keep you informed throughout the process.

Product Availability

As all Healing Season products are handmade in small batches, occasional stock shortages may occur.

If an item is temporarily unavailable, we will notify you as soon as possible and discuss the available options.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If any products arrive damaged or if your order is incorrect, please notify us within 7 days of receiving your delivery. We will work with you to resolve the issue promptly.

Returns

Due to the handmade nature of our products, we do not accept returns for change of mind.

Returns or replacements are available for products that arrive damaged or where an error has occurred with your order.

Recommended Retail Pricing

Our wholesale pricing has been designed to provide healthy retail margins while maintaining the value of the Healing Season brand.

We encourage stockists to sell products at or close to the recommended retail price.

Product Images & Marketing

Approved stockists are welcome to use Healing Season product images and product descriptions when promoting our products.

If you require additional marketing material or high-resolution images, please contact us.

Exclusivity

Healing Season does not automatically offer exclusive stockist territories.

However, we recognise the value of supporting businesses that are committed to our brand. Exclusive arrangements may be considered on a case-by-case basis based on factors such as location, business type, product range, and ongoing sales performance.

If you are interested in discussing exclusivity for your area, we welcome the opportunity to have a conversation with you.

Contact

If you have any questions regarding wholesale ordering or becoming a stockist, we'd love to hear from you.

Healing Season

Email: admin@healingseason.com.au

Website: www.healingseason.com.au

Thank you for supporting Australian handmade products. We look forward to working with you.