Shipping policy
Thank you for shopping with Healing Season. Every order is carefully packed by hand and shipped from Tasmania, Australia.
Order Processing
Orders are typically packed and dispatched within 1–3 business days.
During busy periods, product launches, or public holidays, processing times may be slightly longer. If there is a significant delay, we will contact you as soon as possible.
Shipping Within Australia
We currently ship Australia-wide only using Australia Post.
All parcels include tracking, and you will receive tracking details once your order has been dispatched.
At this time, we do not offer international shipping.
Delivery Time
Once your parcel has been lodged with Australia Post, estimated delivery times will vary depending on your location.
As a general guide:
Tasmania: 1–3 business days
Mainland Australia: 2–8 business days
These are estimates only and may vary during peak periods or due to factors outside our control.
Local Pickup
Local pickup is available by prior arrangement only.
If you are local and would like to collect your order, please contact us before placing your order at admin@healingseason.com.au so we can arrange a suitable pickup location and time.
Lost or Delayed Parcels
Once your parcel has been handed to Australia Post, delivery is managed by their network.
If your parcel is significantly delayed or appears to be lost, please contact us at admin@healingseason.com.au and we will work with Australia Post to investigate.
Where appropriate, we will arrange a replacement or refund once Australia Post has completed their investigation and confirmed the parcel has been lost.
Incorrect Shipping Address
Please ensure your shipping address is correct when placing your order.
Healing Season cannot be responsible for delays or additional postage costs resulting from incorrect addresses provided at checkout.
Questions
If you have any questions about shipping or your order, please contact us at: