Refund policy
At Healing Season, every product is carefully handmade in small batches. We take great pride in the quality of everything we make and want you to be completely satisfied with your purchase.
Change of Mind
Due to the nature of our handmade skincare, hair care and personal care products, we do not accept returns or exchanges for change of mind.
Please choose carefully before placing your order. If you have any questions about a product before purchasing, we're always happy to help.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 30 days of receiving your order.
Please email admin@healingseason.com.au with:
- Your order number.
- A brief description of the issue.
- Clear photos of the product and packaging (where applicable).
We'll assess your claim promptly and work with you to resolve the issue.
Depending on the circumstances, we may offer:
- A replacement product.
- An exchange.
- A full or partial refund.
Where a product is confirmed to be faulty, damaged during shipping, or supplied incorrectly, Healing Season will cover any reasonable return shipping costs where required.
Refunds
If a refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for your bank or payment provider to complete the transaction.
If you haven't received your refund after 15 business days, please contact us at admin@healingseason.com.au.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
If a product has a major fault or doesn't meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
Contact Us
If you have any questions about your order, please contact us at: